Shipping policy
Shipping policy
Moora Furniture dispatches orders from our Norwood, South Australia warehouse. The information below separates order processing, dispatch and delivery so customers can understand each stage.
Order processing and dispatch
In-stock orders are normally prepared and dispatched within 1–2 business days after payment confirmation. Product pages may state a different processing time for pre-order, made-to-order or temporarily unavailable items. If a product-specific timeframe applies, that timeframe takes priority.
Estimated delivery after dispatch
- Adelaide metro: same or next business day in many serviced areas
- Melbourne and regional Victoria: approximately 2–3 business days
- Sydney, Brisbane and Canberra: approximately 3–5 business days
- Perth: approximately 5–6 business days
These are estimates, not guaranteed delivery dates. Regional, remote and bulky-item deliveries can take longer. Tracking information is provided when available.
Adelaide local delivery — within 40 km of our Norwood warehouse
Local delivery is available to eligible addresses in South Australia within a 40 km radius of 10 William Street, Norwood SA 5067. Distance is measured as a straight-line radius from our warehouse, not driving distance. All prices below are in Australian dollars (AUD).
| Delivery distance | Ground-floor delivery fee |
|---|---|
| Up to 10 km | $50 |
| Over 10 km and up to 20 km | $80 |
| Over 20 km and up to 30 km | $100 |
| Over 30 km and up to 40 km | $120 |
Free local ground-floor delivery on eligible orders of $2,000 or more within the above 40 km service area. The local delivery fee is calculated at checkout using your delivery address and eligible order value. This offer does not apply to interstate or other delivery outside this local service area.
Upstairs delivery: apartments add $10; houses add $10 per flight of stairs. These surcharges are separate from the ground-floor delivery fee and are not automatically calculated at checkout. For upstairs delivery, apartments or restricted access, contact us before placing your order so we can confirm access and the total charge. The free local delivery offer covers the ground-floor delivery fee.
Same-day or next-day local delivery may be available, subject to stock and delivery scheduling. Please ask our team to confirm availability before relying on a particular date.
Addresses beyond the 40 km local delivery radius must use an available shipping service at checkout or contact us for a delivery quote before ordering.
Interstate and other shipping charges and service coverage
Shipping charges are calculated at checkout before payment, based on the delivery postcode, item size, weight and available service. Any free-delivery promotion or reduced rate will be shown at checkout together with its eligibility conditions.
We deliver only to addresses for which Shopify checkout can provide a shipping option. If checkout cannot quote your postcode, or if you are in a remote area, contact us before ordering. We do not deliver large furniture to PO boxes or parcel lockers.
Bulky items, apartments and access
The Adelaide local delivery prices and upstairs surcharges above apply only to our local delivery service. The following standard access conditions apply to courier and other shipping services.
Standard delivery is generally to the ground-floor front door or another safe kerbside point agreed with the carrier. Bulky furniture may require customer assistance. Stairs, lifts, apartments, restricted access, assembly, room-of-choice delivery and removal of packaging are not included unless agreed in writing before dispatch. Additional charges may apply.
Customers are responsible for checking product dimensions and the delivery path, including gates, doorways, hallways, lifts and stairs, before ordering.
Courier selection and tracking
For Adelaide local delivery, our team will confirm delivery arrangements directly. The following courier information applies to other shipping services.
We use an approved Australian courier and furniture-delivery network. The carrier is selected after the order is packed, based on destination, item dimensions, service availability and depot capacity. The assigned provider and tracking or delivery contact details are supplied in the dispatch confirmation.
Missed delivery, redelivery and address changes
Someone must be available where the selected service requires a signature or assisted delivery. Missed-delivery, storage, redelivery, address-correction or re-routing fees charged by the carrier may be passed on to the customer after we provide the applicable amount.
Contact us immediately if an address needs to change. Once an order has been dispatched, a change may not be possible.
Warehouse pickup
Pickup is available only when confirmed for the selected product and variant. We will notify you when the order is ready. Do not travel to the warehouse until pickup confirmation has been received.
Contact
For a shipping quote or access question, email info@moorafurniture.com.au or call +61 493 412 293 / +61 468 955 504 during support hours.