Shipping policy

Moora Furniture dispatches orders from our Norwood, South Australia warehouse. The information below separates order processing, dispatch and delivery so customers can understand each stage.

Order processing and dispatch

In-stock orders are normally prepared and dispatched within 1–2 business days after payment confirmation. Product pages may state a different processing time for pre-order, made-to-order or temporarily unavailable items. If a product-specific timeframe applies, that timeframe takes priority.

Estimated delivery after dispatch

Adelaide metro: same or next business day in many serviced areas
Melbourne and regional Victoria: approximately 2–3 business days
Sydney, Brisbane and Canberra: approximately 3–5 business days
Perth: approximately 5–6 business days

These are estimates, not guaranteed delivery dates. Regional, remote and bulky-item deliveries can take longer. Tracking information is provided when available.

Shipping charges and service coverage

Shipping charges are calculated at checkout before payment, based on the delivery postcode, item size, weight and available service. Any free-delivery promotion or reduced rate will be shown at checkout together with its eligibility conditions.

We deliver only to addresses for which Shopify checkout can provide a shipping option. If checkout cannot quote your postcode, or if you are in a remote area, contact us before ordering. We do not deliver large furniture to PO boxes or parcel lockers.

Bulky items, apartments and access

Standard delivery is generally to the ground-floor front door or another safe kerbside point agreed with the carrier. Bulky furniture may require customer assistance. Stairs, lifts, apartments, restricted access, assembly, room-of-choice delivery and removal of packaging are not included unless agreed in writing before dispatch. Additional charges may apply.

Customers are responsible for checking product dimensions and the delivery path, including gates, doorways, hallways, lifts and stairs, before ordering.

Courier selection and tracking

We use an approved Australian courier and furniture-delivery network. The carrier is selected after the order is packed, based on destination, item dimensions, service availability and depot capacity. The assigned provider and tracking or delivery contact details are supplied in the dispatch confirmation.

Missed delivery, redelivery and address changes

Someone must be available where the selected service requires a signature or assisted delivery. Missed-delivery, storage, redelivery, address-correction or re-routing fees charged by the carrier may be passed on to the customer after we provide the applicable amount.

Warehouse pickup

Pickup is available only when confirmed for the selected product and variant. We will notify you when the order is ready. Do not travel to the warehouse until pickup confirmation has been received.

Contact

For a shipping quote or access question, email info@moorafurniture.com.au or call +61 493 412 293 / +61 468 955 504 during support hours.